Effective Date: 16/11/2022
This Privacy Policy explains how WayCarrier (“we,” “us,” or “our”) collects, uses, and discloses information about you when you use our website (the “Website”), including our live tracking feature and live chat feature.
1. Information We Collect
Information You Provide:
- Account Information: When you create an account or use our services, you may provide us with information such as your name, email address, phone number, shipping address, billing address, and payment information.
- Tracking Information: When you use our live tracking feature, we collect information about the shipments you are tracking, such as the tracking number, estimated delivery date, and current location.
- Chat Information: When you use our live chat feature, we collect information about your conversations with our customer support representatives, including the content of your messages and any files you may have shared.
Information We Collect Automatically:
- Usage Information: When you use our Website, we automatically collect information about your device and your use of our services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the time and date of your visits.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your use of our Website. Cookies are small text files that are stored on your device. They help us to remember your preferences, track your use of our Website, and improve our services. You can control the use of cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services: We use your information to provide you with our shipping services, including tracking your shipments and providing customer support. We also use your information to improve our Website and services.
- To communicate with you: We use your information to communicate with you about your account, orders, and our services. We may also send you promotional communications, such as newsletters and special offers, unless you have opted out of receiving such communications.
- To personalize your experience: We use your information to personalize your experience on our Website, such as by showing you relevant content and offers.
- To protect our business and users: We use your information to protect our business and users from fraud and other illegal activities.
- To comply with legal obligations: We may use your information to comply with applicable laws and regulations.
3. Sharing Your Information
We may share your information with the following third parties:
- Shipping Carriers: We share your shipping information with the shipping carriers that deliver your packages.
- Service Providers: We may share your information with third-party service providers that assist us with our business operations, such as payment processing, data analysis, and customer support.
- Business Partners: We may share your information with our business partners for marketing and other purposes.
- Law Enforcement: We may disclose your information to law enforcement agencies if we believe it is necessary to comply with a law or court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights
You have the following rights with respect to your information:
- Access: You have the right to access the information we hold about you.
- Correction: You have the right to correct any inaccurate information we hold about you.
- Deletion: You have the right to request that we delete your information.
- Restriction: You have the right to restrict our processing of your information.
- Objection: You have the right to object to our processing of your information.
- Data Portability: You have the right to receive your information in a portable format.
You can exercise your rights by contacting us at [Insert Contact Information].
6. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Website.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us.
This Privacy Policy was last updated on 24/06/2024.